Free shipping on all U.S. orders $100+

FAQ'S

How Soon Can I expect my Order?

After an order is placed please allow up to one week for your order to ship. Arrival time is approximately 1 week after shipping {U.S. Orders} or up to 4 weeks {International orders}. Every item is handcrafted - this includes creating, bottling, labeling and shipping. Many of our items are made to order so they are at the peak of freshness when you receive them. Please let us know if you need an item by a certain date and we will always do our best to accommodate your needs. Thank you!

Please be reminded that for International orders, customs departments do have the right to hold items and there is not much we can do about this. Also, we do not pay for anything to be released from customs to you.

 Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as we are - NY.

 What is the shelf-life of your products?

3 months up to a year after opening.

Are your products safe to use during pregnancy and breastfeeding?

The short answer is YES.

The long answer is that your concern is completely valid because components of essential oils get absorbed into the bloodstream through the skin and can easily pass through the placenta to the developing fetus. The question is whether these components can be harmful or disruptive. Most essential oils are safe to use but there are a few that should not be used during pregnancy and breastfeeding. Below, are just few (this is just a reference, please be sure to check with your physician regarding any oils, extracts and supplements you use during pregnancy):

Generally Regarded as Safe During Pregnancy: (when diluted)
Amyris, Bergamot, Blood Orange, Cardamom, Chamomile (German), Coriander, Elemi, Eucalyptus, Fir, Frankincense, Geranium, Grapefruit, Lavender, Lemon, Lime, Mandarin-Red, Neroli, Palmarosa, Patchouli, Rosewood, Sandalwood, Sweet Orange, Tangerine, Tea-Tree, Ylang Ylang.

Limit or Consult Your Health Care Practitioner for Regular Usage During Pregnancy:
Anise (Star), Arnica, Basil, Birch, (Sweet) Black Pepper, Camphor, Carrot Seed, Cedarwood, Chamomile (Roman), Cinnamon Bark, Cinnamon Leaf, Citronella, Clary Sage, Comfrey, Coriander, Cypress, Fennel, Fir Needle, Frankincense, Ginger, Ginseng, Ho Wood, Jasmine, Juniper Berry, Lavender (Spanish), Lemongrass, Marjoram, Myrrh, Peppermint, Pine, Ravensara, Rosemary, Rose, Sage, Sarsaparilla, Spearmint, Sweet Birch, Sweet Marjoram, Thyme-Red, Vetiver Root, Wintergreen.

You Say Your Products Are Natural.  What Does That Mean?

Since the term "all-natural" is not closely regulated, it can mean so many things to different people.  What it means to us, in terms of our products, is that we use ingredients that only have a positive effect on our bodies.  We avoid ingredients such as phthalates, aluminum, parabens, and petroleum products.  All of our oils and butters have a purpose - they do something positive for your skin.  Our products are scented mostly with essential oils, although we do offer a few phthalate-free fragrance oils as well for those who prefer.

Why Do You Add Goat Milk?

Goat Milk contains capric, caprylic, and caproic acids and naturally occurring triglycerides. When used in soap, this results in a lower pH level than most commercially prepared soaps. This pH is much closer to the normal pH of healthy hair & skin and helps protect our skin from negative environmental factors.  It makes our already moisturizing soap even more moisturizing!

Do you offer coupon codes and how do I get them?

We love to offer coupon codes! Sign up to receive our newsletter {bottom of the page} and join our Facebook page to receive periodical updates and discount codes. Coupon codes MUST be entered correctly at checkout. You should see the discount BEFORE payment confirmation. Sign up for our mailing list to receive exclusive money saving coupon codes.

Do you have a brick and mortar store?

Currently, no. However, if you live around the Saratoga Springs, NY area, we sell weekly at the Spa City Farmer’s Market at the Saratoga Spa State Park YEAR-ROUND every Sunday from 10-3. You can see our products there.

Do you offer wholesale?

Yes - we do!  If you have a brick-and-mortar store and are interested in carrying our products, please contact us via our Wholesale page.

How are your face and body soaps made?

With love of course! Our soaps are handcrafted from scratch in small batches using the cold process method. The cold process method helps to retain the beneficial qualities of the oils and butters. We start with high-quality base oils to which we add pure essential oils, fresh herbs and rich, moisturizing oils and butters. The process takes several weeks to make your soap into the best natural soap available.

How long do your soaps stay fresh?

Our soaps will keep for 1 to 2 years, but are best used within 6 months to retain the strength of the natural essential oils.

Are your face and body soaps safe for babies and people with sensitive skin?

Yes! All of our soaps are very moisturizing. Our goats milk soaps are even more gentle and moisturizing.  If you have someone with fragrance sensitivity we do offer items that are without added scent.

Disclaimer: Although allergic reactions to our natural ingredients are uncommon, we recommend you test our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.

**People with severe allergies--please note: If you have severe anaphylactic type reactions to ANY of the ingredients we use please do not buy our products. Our soap facility is kept meticulously clean and all soaps are cured in separate containers, however, we cannot guarantee that one soap did not touch another.

Why does your face and body soap make my skin feel softer than commercial soap?

The naturally occurring glycerin content of handcrafted cold process soap is retained in the bar, providing moisture for your skin. Most mass-produced face and body soaps have the glycerin removed as it is a valuable by-product that is then sold for use in other cosmetics. With our natural skin care line you will receive all the moisturizing benefits that glycerin has to offer.

How do I make my soap last longer?

Avoid letting water from showerheads stream onto the soap. Keep dry after use by setting on its edge or in an elevated soap dish where it can drain. If you wish to store your soap before you use it, store in a dark, dry place like a linen closet or drawer.

Do You Use Lye In Your Soap?

Yes, we do use lye {sodium hydroxide} because it's the chemical reaction {saponification} between the oils and the lye that create soap and it's natural glycerin.  Simply put, lye is necessary to make soap.  Even melt and pour soap was originally made using lye. 

Our soap rests in it's mold for 12-24 hours before we remove it and cut it into bars.  From there it rests {cures} for 2-6 weeks, allowing the lye to completely saponify with the oil.

What makes your deodorant all-natural?

Our deodorants do not contain aluminum, parabens, sulfates, etc.  We use simple ingredients known to nourish your skin - coconut oil, beeswax, shea and cocoa butter, baking soda, natural clay and arrowroot powder.  Our deodorant is not an antiperspirant - you will sweat but you won't stink.  Sweating is good for you!

Why do I have a bit of irritation under my arms after switching to natural deodorant?

It's completely natural for a bit of irritation after switching from a commercial deodorant to a natural one.  Your body needs to adjust to the alkaline pH of the baking soda.  It may take a week or two for your body to adjust.  That being said, please note that if you receive a rash or uncomfortable irritation at the application site you should discontinue use immediately.  This could be a sign of an allergic reaction to an ingredient.

How do I apply the deodorant?

One to two swipes is all you'll need!  Apply to underarms, let dry for a couple of minutes, then get dressed.  That's it!

Help!  It's hot out and my deodorant has softened, what do I do?

While the deodorant will still work just as well, it's understandable that you'd prefer it to go back to it's solid state.  Just pop it in the refrigerator for an hour or so and then it will be fine to store at room temperature again.

Can the deodorant stain clothing?

Our natural deodorant should not stain clothing if it's applied correctly although coconut oil is a main ingredient and is known to stain clothing.  Correct application is one or two swipes a couple of minutes before you get dressed, which allows it to dry and soak into your skin.

We're so happy you're here!

We'd love for you to sign up for our newsletter where we send occasional new product alerts, discount codes and farm happenings.  And maybe an occasional chicken or goat hug....